FAQ

Do you ship outside of Edmonton?

As of right now we only ship to Edmonton and surrounding areas such as St. Albert, Sherwood Park and Spruce Grove. We're new and once we are ready to we will happily expand our shipping boundaries.

How do I sign up for a monthly subscription?

Choose a subscription package from our homepage and enter in your billing, shipping and credit card information. It's quite simple, really.

Is there a fee to join Orca Chocolate?

No fees! You're already paying for delicious chocolate. Why would we charge an activation fee? We don't like those either.

What is your cancellation policy?

Please contact us at info@orcachocolate.com if you would like to cancel your subscription. Our office hours are between 9:00am-5:00pm MST, Monday to Friday and we will always get back to you within 1-2 business days.

Are there penalties or fees if I wish to cancel?

No penalties, no fees, no hassles. We will of course be sad to see you go and might ask you why you are cancelling, but we want our members to leave Ora Chocolate and look happily back on the experience and many members decide to take a break and then rejoin in the future!

Should I be concerned about nut allergies?

Orca Chocolate offers products with peanuts. While we take steps to minimize the risk of cross contamination, we cannot guarantee that any of our products are safe to consumer for people with peanut allergies.

Is there anyone I can talk to if I have additional questions or concerns?

Yes. Feel free to contact Orca Chocolate at info@orcachocolate.com. Our office hours are between 9:00am-5:00pm MST, Monday to Friday and we will always get back to your email within 1 - 2 business days.